Contact Support

Get professional assistance from our expert support team. We're here to help you succeed with BarangayMS.

How Can We Help?

Choose the best way to reach our support team based on your needs

Email Support

For general inquiries and non-urgent issues. We respond within 24 hours.

[email protected]

Response time: 24 hours

Phone Support

For urgent technical issues and immediate assistance during business hours.

+63 2 8888 BRGY (2749)

Mon-Fri: 8:00 AM - 6:00 PM PHT

Live Chat

Real-time assistance for quick questions and immediate help.

Available 24/7

Send Us a Message

First Name

Last Name

Email Address

Phone Number

Barangay/Organization Name

Issue Category

Priority Level

Subject

Detailed Description

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Support Resources

Self-service resources to help you find answers quickly

Documentation

Comprehensive guides and technical documentation

Browse Docs

Help Center

FAQ and step-by-step tutorials

Get Help

System Status

Real-time platform status and uptime

Check Status

Training

Video tutorials and training materials

Learn More

Business Hours

Support Hours

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed

Emergency Support

Critical issues: 24/7
Live chat: 24/7
Email: Always available

Office Location

BarangayMS Support Center
Digital Government Solutions
Makati City, Metro Manila
Philippines 1200

+63 2 8888 BRGY (2749)
[email protected]

Response Time Commitments

Our service level agreements for different types of issues

Critical

System Down

Platform unavailable or major functionality broken

1 Hour

High

Urgent Issues

Significant impact on operations

4 Hours

Medium

Standard

General issues and questions

24 Hours

Low

General Inquiry

Information requests and feature requests