Help Center

Find answers to common questions and get the support you need to use BarangayMS effectively.

Popular Help Topics

Quick access to the most requested help articles

Getting Started

Learn how to set up your barangay account and configure basic settings.

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Managing Residents

Add, edit, and organize resident information with demographic tracking.

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Document Generation

Generate certificates, clearances, and IDs with QR code verification.

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Frequently Asked Questions

Setting up your barangay account is simple:

  1. Visit the registration page and select your subscription plan
  2. Enter your barangay information and contact details
  3. Complete payment through PayPal, GCash, or bank transfer
  4. Receive confirmation email with login credentials
  5. Log in and complete your organization profile

Need help? Our support team can assist with the setup process.

Only administrators can add new users:

  1. Navigate to "User Management" in the sidebar
  2. Click "Add User" button
  3. Fill in the user's information (name, email, username)
  4. Assign role (Admin or Clerk)
  5. Set a secure password
  6. Click "Create User" to save

Note: User limits depend on your subscription plan.

Adding residents is straightforward:

  1. Go to "Residents" → "Add Resident"
  2. Fill in basic information (name, birthdate, gender)
  3. Add address details with purok information
  4. Upload resident photo (optional but recommended)
  5. Complete demographic information
  6. Save the record

The system supports 14 demographic fields for comprehensive tracking.

Document generation process:

  1. Navigate to "Certificates" or "Clearances"
  2. Click "Generate New" button
  3. Search and select the resident
  4. Choose document type and enter purpose
  5. Review auto-filled information
  6. Generate professional PDF document

All documents include your barangay seal and resident photos for authentication.

QR codes provide secure document verification:

  • Generation: Every document gets a unique QR code
  • Scanning: Use any smartphone camera or QR reader
  • Verification: Instantly confirms document authenticity
  • Security: Tamper-proof cryptographic signatures

Recipients can verify documents without contacting your office.

We accept multiple payment methods:

  • PayPal: International credit cards and PayPal balance
  • GCash: Popular Philippine mobile payment system
  • Bank Transfer: Direct bank deposits (manual verification)
  • Check Payment: For government organizations

All payments are secure and encrypted for your protection.

Video Tutorials

Step-by-step video guides for common tasks

Setting Up Your Organization

Complete walkthrough of initial setup and configuration

5 min
Managing Residents

Adding, editing, and organizing resident database

8 min
Document Generation

Creating certificates, clearances, and IDs

6 min

Still Need Help?

Our support team is ready to assist you with any questions or issues.